Heartsong Spay Neuter Clinic at 421 South Belair Road #5 in Martinez, Georgia

Customer Reviews about Heartsong Spay Neuter Clinic

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  Indian vet's attitude is cold. Even though prices are affordable, your animal is in danger when spayed. Even though intramuscular or intravenous meds are used, general anesthesia is not used where animals are intubated. To say that the animals are monitored closely is an understatement. At the same time the pain med dose verbally and handwritten given to me on an 8 pound dog would have been fatal if given Fortunately, being an RN gives me more insight into proper dosage. However, when I called to question them I was told something totally different than the day if surgery. Yet, the dose and frequency was different on the so-called medical/surgical record. I had to take my animal to my personal vet. According to Heartsong, the response is normal. However, that was not the case. According to documentation, if it is not documented, it has not been done. Their so-called documentation was inadequate. As a nurse, had I documented as poorly as this clinic, my supervisor would have reprimanded me. Also, had I not caught them in the process, the staff was about to use liquid paper to cover up an error on a legal record. The proper way to correct an error is to draw a single line through the error, initial and date. Only when I said something, another staff member corrected the other staff member. I even contacted UGA school of Veterinary Medicine. UGA stated that doing spaying without general anesthesia and intubation is not a safe practice and they do not teach that. This clinic states that the doctor is quick and the procedure only takes 20 minutes. That is a sorry explanation. This facility did not put the safety of my animal as paramount. Even though the cost is low, the safety to one's animal is just as low. One of this clinic's competitors name not to be mentioned uses general anesthesia with intubation and proper machines to monitor the pets during surgery and post operatively. Humans are not treated this inhumane. I even called the day after my pet's surgery to speak with the vet. However, either the vet did not get the message and if she did, I never received a phone call. What I needed to discuss with the vet was not something an office staff member could answer. It does not good to complain to this business because nothing will change. Had I been made aware of all the inadequacies before the procedure, I would never have left my animal. However, they do not tell you as a parent of your animals the real facts. If you want to take the risk of having your pet spayed or neutered, it will be your choice. God bless you.
  November 22, 2017

  by B. Smith
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  I have a hard to deal with Rottie. He is my baby, but a handful. Heartsong is the only place that is not afraid of my dog. They treat him with kindness, (and treats when needed ) and have been his sole care giver since 2014. I know they are not a full service clinic, but so far he has been so healthy I have not had to take him anywhere else. Keep up the good work! And the best prices around!
  October 03, 2017

  by Joseph Collins

Opening hours Closed now

Tomorrow: 08:00 am — 06:00 pm

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About Heartsong Spay Neuter Clinic in Martinez